Manager – Fintech

About the Role

We are seeking a dynamic and experienced mid-management IT professional to lead the implementation, integration, and support of our client's rapidly expanding digital payment and fintech ecosystems.

This is a leadership role offering an exciting opportunity to shape the future of digital payments, working at the intersection of telecommunications and financial services.

If you are a strategic thinker with deep technical expertise in payment technologies and a proven track record of leading projects in the fintech space, we would like to hear from you.

You will lead a team, collaborate with internal stakeholders and external partners, and ensure that payment systems remain stable, secure, and future-ready.

Key Responsibilities

As a Manager, you will provide both technical leadership and strategic direction for payment and fintech systems.

1. Strategic Leadership & Management

• Lead, mentor, and develop a team of IT professionals, fostering a culture of innovation and excellence.

• Contribute to the strategic development, implementation planning, and policy formulation of digital payment and fintech initiatives.

• Collaborate with the executive management team to define technology roadmaps, budgets, and resource allocation for payment and fintech projects.

• Manage vendor relationships, negotiate contracts, and monitor service level agreements (SLAs) to ensure optimal performance and value.

2. System Implementation & Integration

• Lead and support the implementation of new digital payment and fintech projects, including the integration of payment gateways, processors, and fintech platforms.

• Architect and integrate end-to-end payment solutions, ensuring seamless experiences across web platforms, mobile applications, and other digital sales channels.

• Work with partners to integrate APIs, Web Services, and other communication protocols to support business requirements, including Open Banking and LankaQR interoperability.

3. Operational Support & Maintenance

• Oversee the monitoring, troubleshooting, and resolution of complex technical issues to ensure high system availability, performance, and stability.

• Act as an escalation point for critical production incidents, performing in-depth log analysis and data validation to identify and resolve root causes.

• Manage and maintain system configurations, user documentation, and knowledge bases.
• Oversee first-level complaint analysis and coordinate with internal teams and vendors to ensure timely resolution.

4. Security & Compliance

• Ensure all payment and fintech solutions adhere to industry standards and compliance regulations (e.g., PCI DSS).

• Collaborate with IT Security teams to ensure digital services are robust and secure, implementing SSL and other encryption certificates.

• Stay abreast of cybersecurity threats and implement preventive measures to protect against potential risks.

Requirements

To be successful in this mid-management role, you will need a combination of technical expertise, leadership experience, and practical experience in the payments or telecommunications industry.

Experience

• 5+ years of work experience in IT, with a strong focus on digital channels, payment systems, or fintech.

• Proven experience in a leadership or supervisory role, managing teams and overseeing complex IT projects.

• Proven experience in providing technical support for digital payments (e.g., card payments, mobile wallets, fintech applications).

• Hands-on experience with IT projects, system integrations, and API management.

Education

• Bachelor's degree in Information Technology, Computer Science, or a related field. A Master's or postgraduate qualification in IT would be a definite asset.

Technical Skills

• API & Integration: Strong knowledge of digital payment ecosystems, API communications, and Web Services (REST, JSON, SOAP).

• Operating Systems: Experience with Linux/Unix server administration is essential.

• Telecom Protocols (Preferred): Knowledge of telecommunications protocols (e.g., SS7, SIGTRAN, CAMEL, Diameter) will be a significant advantage.

• Data & Scripting: Proficiency in SQL for data analysis and validation, along with good knowledge of scripting languages.

• Security: Understanding of security protocols, encryption, and compliance standards (PCI DSS).

• Fintech Systems: Knowledge of fintech solutions, digital wallets, and Open Banking principles is highly desirable.

Core Competencies

• Leadership: Proven ability to lead, mentor, and motivate a team.

• Strategic Thinking: Ability to contribute to strategic planning, budget management, and policy formulation.

• Problem-Solving: Exceptional analytical and investigative skills to tackle complex technical and reconciliation issues.

• Communication: Excellent verbal and written communication skills in both English and Sinhala, with the ability to explain technical scenarios to non-technical stakeholders and external partners.

• Organization: Ability to manage multiple priorities, track issues systematically, and ensure closure within SLAs.