Senior Engineer - Managed Services

About the Role

An opportunity for a Senior Engineer – Managed Services to support and maintain telecom billing systems, ensuring smooth daily operations and timely resolution of technical issues and service requests. The role requires hands-on expertise in Huawei CBS, Linux/Unix, C++, Python, billing system configurations, telecom protocols and interfaces, along with strong troubleshooting, problem-solving, and production support skills.

Key Responsibilities

• Work within the Billing Operations Team, reporting directly to the Team Lead
• Handle assigned issue tickets and Service Requests (SRs), including

troubleshooting and executing required activities within the billing system

• Manage daily operational tasks related to assigned billing modules, ensuring

accuracy and efficiency

• Troubleshoot issues and process Service Requests in accordance with documented

Standard Operating Procedures (SOPs), with guidance from team members where

necessary

• Proactively suggest improvements to the Team Lead and team members to enhance

troubleshooting approaches and improve the efficiency of Service Request

execution

• Ensure all issue tickets and Service Requests are resolved and closed within the

agreed Service Level Agreements (SLAs)

• Monitor the billing system using designated tools and SOPs, promptly reporting any

detected alarms or abnormalities to the Infrastructure Team

• Perform sanity checks following patch deployments carried out by the Infrastructure

Team to verify system functionality and stability

• Investigate and resolve defects identified by business users during Production

Verification Testing (PVT), handling them through Service Request tickets

• Identify recurring issues and report them to the Team Lead for further investigation

and resolution

• Continuously develop technical knowledge and skills by leveraging online learning

platforms, technical forums, and internal knowledge-sharing sessions

Requirements

• 3+ years of experience in related field
• University degree in Computer Science, Computer Engineering, telecommunication

engineering or other related field

• Teamwork character as successful projects is realized through appropriate

management of people/team

• Possess a good sense of urgency since issue tickets/SRs will be prioritized

according to severity

• Strong in problem solving
• Positive minded, confident, flexible, and adaptable
• Hands-on experience of billing system configurations, ability to write CRLs
• Hands-on experience in managing LINUX/UNIX
• Knowledge of C++, Python to write code level changes for Huawei CBS Platforms
• Qualified in managing/supporting daily billing system Operational issues
• Deep understanding of CAP, DCC, SS7, SMPP, VOIP, Sy,Gx and Gy interface
• Deep understanding of billing system call, data flows and ability to run and

understand Debug logs for issue handling

• Understanding of different billing system modules i.e Debt Collector, AR, GL
• Understanding of Integration of billing system modules with 3rd party systems
• Ability to understand the billing system related Impact assessments and work

closely with team lead to advice alternative approaches if a better way to implement

the solution is available

• The ability to communicate complex procedures to other colleagues and clients