Customer Service & Operations Executive

About the Role

About the Role

We are seeking a motivated, organized, and customer-focused Customer Service & Administrative Operations Executive to support daily business operations, customer interactions, administrative activities, and internal coordination. The ideal candidate will have experience in customer service, office administration, sales support, documentation, or operational coordination. This position requires excellent communication skills, attention to detail, problem-solving abilities, and the ability to manage multiple responsibilities efficiently. The successful candidate will contribute to operational efficiency, customer satisfaction, accurate record management, and effective collaboration across departments.

Key Responsibilities

1. Customer Service & Relationship Management

• Respond professionally to customer inquiries through phone, email, and other communication channels.

• Handle customer requests, complaints, and service-related issues promptly and effectively.
• Maintain positive customer relationships and ensure high levels of satisfaction.
• Provide accurate information regarding company products, services, and procedures.
• Follow up on customer inquiries and pending requests to ensure timely resolution.
• Support customer retention and relationship-building activities.

2. Administrative & Office Operations

• Support daily administrative and operational activities to ensure smooth business operations.
• Maintain accurate records, documents, reports, and internal databases.
• Manage business correspondence, email communications, and document filing.
• Coordinate meetings, schedules, appointments, and departmental activities.
• Assist with office supplies, inventory tracking, and administrative resource management.
• Ensure compliance with established company policies and operational procedures.

3. Sales & Business Support

• Assist sales teams with customer inquiries, lead follow-ups, and service coordination.
• Maintain accurate customer information and update relevant records.
• Support preparation of quotations, service documentation, and sales-related reports.
• Coordinate with internal departments to ensure timely delivery of customer requirements.
• Identify opportunities to improve customer satisfaction and service delivery.
• Support achievement of departmental service and performance targets.

4. Data Management & Reporting

• Perform accurate data entry, verification, and record maintenance.
• Prepare operational reports using Microsoft Excel and other office applications.
• Maintain customer databases, transaction records, and supporting documentation.
• Track operational activities and provide regular updates to management.
• Ensure confidentiality, accuracy, and proper handling of company information.
• Assist in maintaining digital and physical filing systems.

5. Operational & Technical Coordination

• Coordinate with internal teams to resolve administrative, operational, and basic system-related issues.
• Support users with routine application or system-related inquiries and escalate technical issues when necessary.
• Monitor assigned tasks, maintain issue records, and follow up on outstanding requests.
• Assist with documentation of processes, operational improvements, and standard operating procedures.
• Work collaboratively with different departments to ensure efficient workflow and service delivery.

Requirements

• 2–5 years of experience in customer service, administration, operations, front office, sales support, or a similar role.
• Experience in handling customer inquiries, documentation, coordination, and administrative reporting.
• Exposure to hospitality, retail, telecommunications, healthcare, IT services, or other service-oriented industries is advantageous.
• Experience working in a multicultural business environment is preferred.
• Higher Secondary Certificate or equivalent qualification.
• Diploma or Bachelor's Degree in Business Administration, Management, Commerce, Information Technology, or a related field will be an advantage.
• Relevant professional experience in customer service, administration, operations, or sales support.
• Working Conditions